Refund Policy

When you are entitled to a Refund

When you make a purchase online you are entitled to a full refund on request within 14 days unless the conditions below apply.

The refund will be made using the same payment method as the original transaction.

For refunds of membership fees, an email requesting the refund must be sent to the Membership secretary stating your membership number and your details. Refund requests will not be accepted if:

  • you have entered an event using your membership number
  • you are a RED tier member and you have made a claim on the Group Insurance Policy

For refunds of event entry fees, an email requesting the refund must be sent to the event organiser. Refund requests will not be accepted if:

  • your refund request is after the entries closing date or other date mentioned in the event schedule as a date after which refunds cannot be made (at the discretion of the event organiser).

For TREC GB merchandise, an email requesting a refund should be sent to the orders department using the address on your order confimation email; they will advise how to return the merchandise in original packaging and condition and on receipt will issue a refund. You are responsible for paying the return postage except where merchandise is found to be faulty.. This does not affect your statutory rights.

 

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